Moment Mobile
Moment Mobile
Moment Mobile
Moment Mobile
Moment Mobile
Moment Mobile enables companies and users with project based workflows to take control and manage their projects while on the go.
This case study was completed with two other students as a part of our bachelor thesis at Kristiania University College.
Project Context
Moment Mobile launched in 2022 by Moment Team AS as a companion app to their main product Moment Web, with an intention of simplifying time tracking and give customers a access to their projects, clients, and tasks while on the go.
Less than a year Moment identified a user need to improve Moment Mobile and allow users to create claims and expenses from their phones. This feature became a main priority as it was already offered by their competitors and posed a challenge to the sales team when marketing Moment as a product.
Client
Meet Milient
Meet Milient
Meet Milient
Meet Milient
Milient is a leading project management provider in the Nordics, offering services such as timekeeping, resource planning, quality assurance, staffing and recruiting.
Rebranding
In March 2023, Moment and Millnet merged into Milient, adopting a new name, brand identity and priorities, including a new focus on UX that revealed a need for an improved mobile app.
Our task was
Milient assigned us with a three-assignment with a goal of improving the user experience for Moment's users.
Redesign the app
Create a design system
Implement a new feature
empathize
Research
Research
Research
Research
We started by mapping out the target audience to understand who we were designing for and to find suitable users for interviews.
Exploring Moment
We began by exploring Milient's products and their competition, noting down our assumptions about potential usability issues which were then used to formulate questions for the user survey.
Target Audience
Next, we needed to find out who we will be design for and to do that we used common segmentation criteria to outline the target audience.
User Survey
We created and sent out a survey to Millient employees with a goal of collecting quantiative insights on user attitudes and behaviors, as well as recruit candidates for user interviews.
User Interviews
We conduct semi-structured interviews with six Milient employees to confirm or refute our assumed problem areas and gain attitudinal insights about their experiences, needs and pain points.
Research Findings
Due to hidden actions, users don't know how to edit or delete registered hours.
Login process needs to include SSO authentication and password recovery.
The filter function needs improvement to help users work more efficiently.
Some users prefer batching time entries once a week and need an easier process.
There are inconsistencies in time formatting between the web and mobile apps.
Users can’t easily scan the total of their registered hours in the timesheet.
Multiple users mentioned that app's user interface feels outdated.
Users expect to complete the entire Travel & Expense process directly in the app.
Registering absences from the mobile app is highly requested by users.
Ideation
From Insights to Ideas
Using gathered insights, we created a user statement to define the user's needs. Then we reframed it into a "How Might We" (solve) question.
We answered the questions through individual brainstorming sessions, later presenting it to the team and refining the idea into a concept.
Ideation
From Insights to Ideas
Define the problem
Using gathered insights, we created a user statement to define the user's needs. Then we reframed it into a "How Might We" (solve) question.
Ideate a solution
We answered the questions through individual brainstorming sessions, later presenting it to the team and refining the idea into a concept.
Sitemap
Before we could start prototyping, we created a sitemap to plan and visualize the flow and hierarchy of the system.
Sitemap
Before we could start prototyping, we created a sitemap to visualize the systems hierarchy and plan user flows.
Sitemap
Before we could start prototyping, we created a sitemap to visualize the systems hierarchy and plan user flows.
Sitemap
Before we could start prototyping, we created a sitemap to plan and visualize the flow and hierarchy of the system.
Prototyping
Realising the ideas
We created wireframes of the concept in Figma to explore different layouts and further refine our idea. Once ready, we applied presets, created components and established user flows turning it into a clickable prototype that can be used in user testing.
First Prototype
Initial Design Changes
Initial Design Changes
Initial Design Changes
Initial Design Changes
Dashboard
Timesheet
Timerecording
Travel & Expense
Project
Task
Customer
Dashboard
Timesheet
Timerecording
Travel & Expense
Project
Task
Customer
Dashboard
Timesheet
Timerecording
Travel & Expense
Project
Task
Customer
Dashboard
Timesheet
Timerecording
Travel & Expense
Project
Task
Customer
Dashboard
Timesheet
Timerecording
Travel & Expense
Project
Task
Customer
Sitemap
Before we could start prototyping, we created a sitemap to plan and visualize the flow and hierarchy of the system.
Prototyping
Realising the ideas
We created wireframes of the concept in Figma to explore different layouts and further refine our idea. Once ready, we applied presets, created components and established user flows turning it into a clickable prototype that can be used in user testing.
First Prototype
Initial Design Changes
Initial Design Changes
Initial Design Changes
Initial Design Changes
Dashboard
Timesheet
Timerecording
Travel & Expense
Project
Task
Customer
Dashboard
Timesheet
Timerecording
Travel & Expense
Project
Task
Customer
Dashboard
Timesheet
Timerecording
Travel & Expense
Project
Task
Customer
Dashboard
Timesheet
Timerecording
Travel & Expense
Project
Task
Customer
Dashboard
Timesheet
Timerecording
Travel & Expense
Project
Task
Customer
Iteration 1
Usability Testing
First tests were conducted with one customer and four Milient employees where we observe their performance while using the solution to identify and resolve any challenges they might face.
Learn more about user testing
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Iteration 2
Validating the design changes
Validating the design changes
Validating the design changes
Validating the design changes
Second iteration focused on assessing the effectiveness of implemented changes at resolving previously identified problem areas and uncovering any subsequent usability issues.
Learn more about user testing
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Add Expense
Insight
Some users didn't notice that their newly created expense was added to the bill.
Change
A dashboard layout has been adopted to improve scannability.
Week Navigation
Insight
Using the capsule tab to navigate between weeks wasn't apparent to some.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Customer Page
Insight
Some users would like to see more relevant information on the customer page.
Change
Users can now customize information they want to see on the new dashboard layout.
Payment Options
Insight
Users were uncertain about the meaning of the options on payment page.
Change
A week selector has replaced capsule tabs for a more intuitive week navigation.
Diet Categories
Insight
Some users got overwhelmed by the amount of choices when selecting a subcategory.
Change
Diet allowance was segmented into subcategories for easier overview.
Grouped Entries
Insight
A user suggested that similar time entries should be grouped together.
Change
Time entries with a common project or task are now grouped together.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Toll Fees
Insight
A user would like the possibility to manually edit the automatic toll fee suggestion.
Change
An option for editing automatic toll fee suggestions was added.
FAB Label
Insight
Some users would like the label in Floating Action Button (Timesheet) to be clearer
Change
Floating Action Button's label was rewritten to better communicate it's function
Diet Categories
Insight
Some users would like to see more relevant information on the customer page.
Change
All subcategories now have a corresponding information overlay for a detailed overview.
Dashboard Label
Insight
Unclear label in shortcuts led a user to missunderstand it's function.
Change
The shortcut label was rewritten to better communicate it's function.
Payment Options
Insight
Users still found selecting the right subcategories in diet allowance challenging.
Change
A description was added to supplement the info-icon for further clarification.
Batching Time Entries
Insight
A user didn't understand the function of the toggle switch when batching time entries.
Change
Icons for batching options we added to give additional context to the users.
Iteration 3
Wrapping up the process
Wrapping up the process
Wrapping up the process
Wrapping up the process
Due to a time constraint, the third and final iteration focused on implementing the last changes and polishing the prototype to prepare it for handoff to Milient.
Design System
Design System
Design System
Design System
UI Library
Design Manual
Scalability
Milient's new identity has been integrated into the redesign through the use of logo, color and typography from the Design Manual.
UI Library
Design Manual
Scalability
Milient's new identity has been integrated into the redesign through the use of logo, color and typography from the Design Manual.
UI Library
Design Manual
Scalability
Milient's new identity has been integrated into the redesign through the use of logo, color and typography from the Design Manual.
UI Library
Design Manual
Scalability
Milient's new identity has been integrated into the redesign through the use of logo, color and typography from the Design Manual.
UI Library
Design Manual
Scalability
Milient's new identity has been integrated into the redesign through the use of logo, color and typography from the Design Manual.
Final Prototype
Delivered Solution
Moment Mobile enables companies and users with project based workflows to take control and manage their projects while on the go.
Login
Getting into the app is now easier with a revamped login process that now includes highly requested SSO and password recovery features.
Homepage
We made changes to the layout with the introduction of customizable shortcuts, widgets and pages.
Designing a one for all solution was hard, therefore the layout can be adapted to suit each users needs.
Timesheet
Users can quickly access their time entries using a montly, weekly or daily view. This change improved scannability, a common irritation amongst the users.
Timerecording
Initiating a timerecording process can now be done from different pages in the app, due to the use adaptable Floating Action Buttons.
Moreover, the users can improve their efficiency when registering hours and absences through autofill and batch-timerecording functionality.
Travel & Expense
Initially, users would use the Moment Mobile to take and upload pictures of their receipts to the web app.
This changed once we designed and implemented an optimized version of the feature that allows the user to create, edit and submit their claims and expenses.
List View
List Views were decluttered of non-essential tags and information. Additionally, changes to the search and filtering options made it easier for users to find what they were looking for.
Note: Project, Task, Customer and Non-Conformity pages use different variations of the List View.
Project
Information on the project page has been restructured into navigable tabs to allow users to more easily track their projects.
Note: Project, Task, Customer and Non-Conformity pages share a similar page structure.
Task
Besides displaying essential information about the task, users have the option to create new tasks and a shortcut for registering new time entries onto the task.
Customer
Similarly to the homepage, the customer main page is a dashboard that allows users to add, edit, replace and reorder displayed information
Non-Conformity
Due to the sensitive nature of this feature, the list view only displays cases that involve the user.
Users such as architects and engineers can submit new cases and upload new attachment, while resolving the cases remains exclusive to the web platform-
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Login
Getting into the app is now easier with a revamped login process that now includes highly requested SSO and password recovery features.
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Homepage
We made changes to the layout with the introduction of customizable shortcuts, widgets and pages.
Designing a one for all solution was hard, therefore the layout can be adapted to suit each users needs.
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Timesheet
Users can quickly access their time entries using a montly, weekly or daily view. This change improved scannability, a common irritation amongst the users.
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Timerecording
Initiating a timerecording process can now be done from different pages in the app, due to the use adaptable Floating Action Buttons.
Moreover, the users can improve their efficiency when registering hours and absences through autofill and batch-timerecording functionality.
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Travel & Expense
Initially, users would use the Moment Mobile to take and upload pictures of their receipts to the web app.
This changed once we designed and implemented an optimized version of the feature that allows the user to create, edit and submit their claims and expenses.
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List View
List Views were decluttered of non-essential tags and information. Additionally, changes to the search and filtering options made it easier for users to find what they were looking for.
Note: Project, Task, Customer and Non-Conformity pages use different variations of the List View.
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Project
Information on the project page has been restructured into navigable tabs to allow users to more easily track their projects.
Note: Project, Task, Customer and Non-Conformity pages share a similar page structure.
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Task
Besides displaying essential information about the task, users have the option to create new tasks and a shortcut for registering new time entries onto the task.
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Customer
Similarly to the homepage, the customer main page is a dashboard that allows users to add, edit, replace and reorder displayed information
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Non-Conformity
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Users such as architects and engineers can submit new cases and upload new attachment, while resolving the cases remains exclusive to the web platform-
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To Be Continued…
To Be Continued…
To Be Continued…
To Be Continued…
Thank you for taking your time to read this far into the case study. The remaining content is currently in the making and will be released shortly